FAQ

Please check out our FAQs below. If you don’t see the answer you need, give us a shout!

 Email us at [email protected] or call us on 07859 196 176.

Do you have a Welcome/Information booklet for guests?

Yes, we have a downloadable pdf with information on your stay with GlamStreams. Download it here.

How many people can sleep in an Airstream?

Beth the Blue and Bonnie sleep 5, and Gloria sleeps 4. For insurance, liability and space reasons we cannot accommodate more than these numbers. (If you have more than three children, however, contact us to talk about your booking.)

Please contact us directly about your booking if your family is more than five people, but includes young children. The maximum guest limit is generally geared to the number of adults who can stay legally and comfortably in the caravans, but clearly if you have four children under 10, for example, and you are happy with the sleeping arrangements on offer, this would not be a problem.

Is the water in the Airstreams drinkable?

Yes, it is mains water.

Is there wi-fi in the Airstreams?

No, I’m afraid there is no wi-fi in the Airstreams. But instead, you have the delights of Nature literally on your doorstep.

Are the Airstreams heated?

Yes, there is hot air heating in all caravans.

Do the Airstreams have air conditioning?

No, they don’t.

Is there a shaver socket in the Airstreams?

No unfortunately there isn’t. There are 3-pin sockets and usb sockets, though, so you could use an adaptor.

Are there 3-pin plug sockets in the Airstreams?

Yes, there are.

Are there usb sockets in the Airstreams?

Yes, there are.

Is there a toilet in the Airstreams?

Yes, there are composting water-free toilets in all the caravans.

Are the composting toilets easy to use?

Yes, extremely easy. They may seem a little unfamiliar at first, but they are easy to use. Read more here link to how to run the airstream /welcome book on the toilets in the Airstreams. A child seat for the Separett toilets in Beth and Bonnie can be provided free of charge.

Do I have to empty the composting toilet?

No, the toilets are emptied by GlamStreams after your stay (or during longer stays).

Is there hot water in the Airstreams?

Yes, there is an enclosed shower with hot water.

Can I bring my pet?

GlamStreams are huge animal lovers, but unfortunately you will not be able to have your pooch, kitty, budgie, ferret or any other animal in the Airstreams. If you have a Guide or Service Dog, please contact us directly.

What do I need to bring?

The Airstreams are fully kitted out self-catering holiday units, but you will need to bring all food and drink. We provide salt, pepper and cooking oil only. All linens and towels are provided, however beach/sunbathing towels are not included.

See below here for what is included in the Airstreams.

Do you rent out cots and high chairs?

No, I’m afraid we don’t.

Can you lock the Airstreams?

Yes, all three vans have locks with keys. We do ask for a refundable deposit of £xxxx for the door keys.  

Can I have guests to stay overnight in the Airstream?

Unfortunately not. For safety, insurance and liability reasons, no more than the advertised number of people may sleep in the caravans. Beth and Bonnie both sleep 5, and Gloria sleeps 4. (See other FAQ link about families with four+ young children.)

Can I have guests to visit during the day at Black Sheep Glamping?

Yes, you can have guests to visit during the day. (This guidance is subject to change as Government restrictions are updated.) You can invite guests to join you between 10.00 am and 10.00pm.  

Can I pitch a tent next to my Airstream?

If you wish to be joined by other household/family members, they can pitch one tent next to your Airstream. The fee for pitching a tent is £15.00 per night. They will be responsible for their own bedding, linens, etc.

However, please bear in mind that there are no toilet or shower facilities at Black Sheep Glamping, so everyone will be using your Airstream bathroom.

Do you offer a bbq?

Yes, you can grill on the fire pits that are available for rent. Please do not bring your own bbq.

Do you rent out fire pits?

Yes, we do. Fire pits are £10.00 per day. We can supply logs for £15.00 per bucket. Please reserve fire pits before arrival. 

Can I smoke in the Airstreams?

No. We do not allow smoking or vaping inside the caravans.

Can I use candles and incense in the Airstreams?

No, for safety reasons, and for the comfort of subsequent guests, we do not allow the burning of candles, incense, or the use of any strong-smelling products.

Is there a safe in the Airstreams?

No, there is no safe. The Airstreams can be locked securely, but guests must be responsible for any valuables they bring. As with most camping scenarios, we would recommend that you leave valuable items at home. We do recommend that you take out your own travel insurance, also.

Do I need to pay a booking deposit to reserve an Airstream?

Yes. A £500.00 booking deposit will secure the reservation of your Airstream. The booking deposit is payable at the time of booking. If no booking deposit is received within three days of booking, the Airstream will not be considered as reserved for you.

When do I need to make full payment for the booking?

The second payment of your booking must be paid in full within 21 days of the date you booked. If no payment is made by this time we will consider that you will not be taking up your booking and we reserve the right to with-hold £250.00 from the booking deposit, and your reservation will be cancelled. If you have any problems, please contact us directly by email or phone to discuss the situation.

Do I have to pay a damage deposit?

We require a damage deposit of £500.00. This is payable before or on the first day of your rental. We will not be able to hand you your keys unless we have received the damage deposit.

When the Airstream is returned to GlamStreams at the end of your stay in the condition in which you rented it, the damage deposit will be returned to you in full within three days. This includes returning the key, TV remote and lighting remote. Failure to return any or all of those will result in the withholding of £50.00 from your deposit.

If you have any damage, breakages or maintenance issues in the Airstream, please contact the glampsite manager right away. Things are always easier to solve at the time.

Can I pay by phone or by cheque?

We can accept bookings via the online booking system, by BACS payment direct to our business bank account, by cash or by cheque. We are not currently able to process credit card bookings over the phone. If you wish to pay in any way other than via the booking system, please contact us directly on 07859 196 176 or by email on [email protected]

Do I have to be 18 or over to book?

Yes, you do. And at least one person in the party staying in the Airstreams must be at least18 years old.

Do you have a rental contract?

Yes, we do. Please read our downloadable Contract here. Rental Contract – downloadable

Do I need my own travel insurance?

We would always advise that guests have their own travel insurance.

How long can I stay in the Airstream?

We have a minimum stay of 2 nights, and a maximum stay of 28 nights.

How do I cancel or amend my booking?

Cancellations and amendments must be made in writing. Please contact us directly on 07859 196 176 or on email [email protected].

How many Airstreams are at Black Sheep Glamping?

There are three Airstreams at Black Sheep Glamping. Beth sleeps 5, Bonnie sleeps 5, and Gloria sleeps 4.

Can I book all the Airstreams?

Yes, you can. We accept group bookings. If you would like to book the Airstreams at Black Sheep Glamping link see the FAQ below.

How do I book an Airstream for a party, festival, etc?

We would be delighted to talk to you about your party, event, festival accommodation requirements. Given the uncertainty of planning at the moment, please contact us directly to discuss your needs. Call us on 07859 196 176.

How do I book an Airstream for a corporate event, such as a product launch or  advertisement?

For any promotional requirements or long-term bookings please talk to us directly. Prices are quoted individually. Please call us on 07859 196 176 or email us at [email protected]

Do you capture my personal information when I book?

If you tick the box to accept information about GlamStreams promotions and news, then we will hold your email address in order to keep you updated. Otherwise GlamStreams will not hold any contact details longer than is needed to fulfil your booking. Once your stay is over, all contact details will be erased.

What do you do with that information?

We keep name, phone number, email address, etc, for the purposes of your booking with us and until your stay is over. Your information is not passed to any other party at any point.

Do you keep my bank details?

We don’t see your bank details as these are held by the third party booking system.

Fire safety

All Airstreams have fire extinguishers and a fire blanket, a smoke alarm and a carbon monoxide alarm, according to current caravan regulations. Please familiarise yourselves with the extinguishers and fire blankets when you enter the Airstream.

Upholstery in the caravans meets hospitality requirements for fire retardancy (Crib5) as do the decorative wall coverings (faux leather). The foam in the seating meets current fire guidelines for hospitality settings in the UK.

The mattresses in Beth and Bonnie have hospitality grade fire retardant foam, and hospitality grade (Crib5) mattress covers.

The window blinds in Beth and Bonnie have been sprayed with a fire retardant.

The vinyl flooring in all the Airstreams meets hospitality standards for fire retardancy, and has a non-slip surface.

Please do not use candles or other naked flames inside the Airstreams.

The Airstreams are no-smoking areas.

Drugs

GlamStreams vans are strictly no-drugs areas. We do not condone the use of illegal drugs.

Where is Black Sheep Glamping at Brookover?

Black Sheep Glamping is located at Brookover Farm, near Frome in Somerset, England.

The address is:

Black Sheep Glamping      

Brookover Farm

Orchardleigh Estate

Frome

Somerset BA11 2PB

For enquiries about Black Sheep Glamping at Brookover please call GlamStreams on 07859 196 176 or email [email protected]

How many Airstreams will be on the glampsite?

There will be three Airstreams at Black Sheep Glamping – Beth the Blue (sleeps 5), Bonnie (sleeps 5) and Gloria (sleeps 4).

How far apart are the Airstream sites?

The Airstreams are 6 meters apart.

What are the opening hours of Black Sheep Glamping?

Black Sheep Glamping is open from 8.00am to 8.00pm daily.

What time is check-in?

Check-in for your Airstream is 3.00pm.

What time is check-out?

Check-out from your Airstream is 11.00am. Check-out times cannot be extended.

Can I access the site outside the opening hours?

Yes, you will be given the access code to the site gate.

Do I need to alert the glampsite manager that I have arrived?

Yes, please let Nick, the glampsite manager, know that you have arrived by calling on 07859 196 176.

What do I need to do when I check out?

Check-out is 11.00am. The glampsite manager will meet you at your Airstream at 11.00am to check the van and collect the key, the TV remote and the lighting remote controls.

When do I get my refundable damage deposit back?

Once the Airstream is checked after your stay, and found to be in the same condition in which it was rented to you, your damage deposit will be refunded in full within three days.

Can I park my car at the glampsite?

Yes, you can park free of charge.

Is it an easy walk from the car to the Airstreams?

Yes, the car park area is 2 minutes’ walk from the Airstreams, along wood chip paths.

Will there be any help with carting luggage to the Airstreams?

We will have luggage barrows that you can borrow. You will find a barrow in the car park area.

Will someone meet me to show me my Airstream?

Yes, the glampsite manager will be there to welcome you, give you your key, take you through the caravan, and answer any questions you may have.

Who do I contact if I have a problem at Black Sheep Glamping?

Please contact Nick Mongston, the glampsite manager on 07895 196 176. Nick is available from 8am to 8pm.

In an emergency day or night, call Nick immediately.

Is there wi-fi at Black Sheep Glamping?

No, there is no wi-fi at Black Sheep Glamping. Come and unplug yourself from the matrix!

Are there toilets and showers at Black Sheep Glamping?

No. The Airstreams are self-sufficient and have their own toilets and showers.

Can I rent all the Airstreams for a group booking?

Yes, you can. Please contact us directly about group bookings on 07859 196 176 or email us at [email protected]

Can my day guests bring a dog onto the Black Sheep Glamping site?

Sadly, no. To protect other guests’ comfort, and because of the sheep and horses on the estate, we cannot allow dogs.